Delivery & returns
Delivery
| Service | When it arrives | Cost |
|---|---|---|
| Standard delivery | 2 to 4 working days | £3.49, free over £30 |
| Next-day delivery | Next working day. Order before 2pm, Monday to Friday | £5.99 |
We deliver to UK addresses only. Orders placed before 2pm on a working day are packed the same day.
Returns
You can cancel an order and return unopened items within 14 days of delivery. Email info@rapidorbit.co.uk with your order number and we will tell you where to send them. You pay the return postage unless the item is faulty or we sent the wrong thing. We refund you within 14 days of getting the items back.
What cannot be returned
Fresh food and other items that go off quickly, and hygiene products once the seal is broken, cannot be returned unless they are faulty.
Damaged or wrong items
Email us within 48 hours with your order number and a photo. We will refund or replace the item at no cost to you. Your legal rights are not affected.